My Vent About Banking and Christmas...

So this Christmas has to be one of the worst ones I have ever experienced. I went to go Christmas shopping and had gone to the ATM and my card spit back out saying it was expired. Lovely! I was "supposed" to have gotten it before the end of the month, but here it was the beginning of December and nothing had arrived. I had no money whatsoever to buy Christmas presents, to get my hair cut, to buy myself a Christmas outfit or to purchase anything. My parents had deposited money in my US account but the stupid effin bank must have made a mistake. I received my statement, two weeks after it was mailed, so why the fuck had I not received my debit card? I had moved in May, and sent a letter stating I had changed addresses, I get my statement so you would think the address would have been correct.  To make matters worse as of today January 17, 2014 I have NOT received my debit card AND I sent an email to said bank on January 3rd and I still haven't gotten a response. WTF????? If I sent an email to my Aussie bank, I would have gotten an email response within a day or two......I'll bet you any amount of money none of the workers at said bank would have let this happen to them. Have I not received a response because I used to work there? Their motto is "we treat you like family", really? Where's my fucking debit card? Every day I wait for the postman and run to the mailbox to check to see, has it arrived yet. This is getting ridiculous, if it was sent by boat it would have arrived already, someone fucked up and they fucked up bad. I hope whose ever fault this is, has no access to the only money they have when they really need it.